TERMS & CONDITIONS:

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure advertised prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price. Please note that prices advertised are inclusive of vat, any customers ordering to non-European Union destinations receive 17.5% discount on check out, this discount applies only to goods and not carriage.  Some goods may be vat exempt such as publications and so will not receive this discount.  These goods are identified with vat exempt written within the item description.

2. Pre order cars are listed with the information we are supplied with and could be subject to change, should the manufacturer change the model significantly or delete the model then you will be contacted, upon deletion your order for that model will be cancelled. Some models where demand is greater than availability will be limited to no more than two of the same model per customer. Release dates if stated should be viewed as a guide as some models do get delayed in production. All pre orders can only be secured with a Debit/Credit card on checkout. No payment will be taken until dispatch of your models. All models will be dispatched upon arrival, should you have several on order with different release dates, your models will be debited and sent separately.

3. Delivery of goods that are in stock will usually be dispatched the next working day. Items out of stock will be placed on back order and supplied when available, unless otherwise stated when placing an order. New items will be supplied as soon as stock becomes available. Any item on back order can be cancelled at any time, with the exception of items that have been specially ordered or built, which cannot be cancelled without our prior agreement.

4. Mainland UK orders above a value of £30.00 are sent carriage free, Mainland UK orders below a value of £30.00 will incur a handling charge of £2.00.  Please respect our UK free post service, note that if ordering Pre or back order items under the value of £30.00 then increasing your order with an in stock nominal part or parts to achieve free post, your nominal in stock item(s) will not be dispatched until your Pre or back order item is available.  Should you wish to receive your nominal item(s) please advise at time of order in comments field and we will split your order treating each dispatch as separate, and charge the relevant carriage fee on the 2 orders, currently at £2.00.

5. Full payment must be made in advance of delivery by: Visa/ Delta, MasterCard, Switch or American Express. We do not accept payment by Diners Club, and some debit cards may not be useable for mail order transactions.  Payment Cards will not be charged until the goods are ready for despatch. Where part orders are sent, only the value of that despatch will be charged to your card. If a payment is made and subsequently dishonoured, a charge of £15 will be levied.  If you prefer to pay with cheque or cash please contact us to place an order by phone within business hours.

6. Paypal is accepted on this site, however if this method of payment is chosen you will be required to pay immediately for your entire order, be it back orders, pre-orders or current stock.  Should a problem occur where we can not fulfil your order for whatever reason, we will refund you for that item.  Please ensure your order delivery address is the same as you Paypal address to avoid delays in processing your order.

7. For security reasons, when placing an order, you must give your full name, address postcode and country, which must be the same as that held by the payment card company and complete all card data fields.  Failure to do so will delay dispatch of your goods.  All goods remain the property of Topslots 'n' Trains until full payment is made.

8. We have in place a strict quality control department which has been installed for yours and our benefit, ensuring you will only receive a top quality product. Apart from special orders, goods purchased from us may be returned within eight days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, by fax or by e-mail within these eight days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer's expense. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they where received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received. A full refund will be made within 28 days of the goods being received back by us, less any carriage charge initially incurred by our selves along with an addition £20.00 handling fee for ordered unwanted goods, providing the previous conditions are observed. This condition does not affect your rights on the return of faulty goods.

9. Orders placed on the website are processed with as little delay as reasonably possible. For this reason, we cannot guarantee that further instructions from customers will be acted upon. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of our sales team may assist.

10. Any details held will be used only by Topslots 'n' Train and will not be passed on to any other parties. Occasionally we may send you details of special offers, promotions or new price lists. If you would rather not be part of any of these direct mailings, please state this when ordering.

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